FAQ- FREQUENTLY ASKED
Help! I can't find what I am looking for!
You may be looking for that special something and was wondering if we can source it through our suppliers. Please send us an email at Foxandpanda@outlook.com detailing exactly what you are looking for and we will get back to you as soon as possible to point you in the right direction or to let you know whether we have the item in stock.
We also have hundreds of comics to upload so if you can't see that particular comic, again please email us on the email mentioned above. We will get back to as soon as possible.
What is a Pre-Order?
Certain collectables will come in the form of Pre-Orders, what is a Pre-Order you may ask? A Pre-Order is a collectable item that has not reached our warehouse yet or even have been made yet from it's factory creator.
You can Pre-Order this item in our Pre-Order section and secure your special collectable before it sells out! Some items we stock in are limited, which means only a select few may make it into the country. This allows the customer to secure their items before missing out. This also must be said that you can still miss out on an Pre-Order item if the Pre-Order Due By Date has passed.
Please see our terms and conditions on Pre-Order terms for further information.
Can I pick up my order?
You may be able to pick up your order with the (Free Local Pick Up) option upon check out.
The free local pick up option is for customers that live in the surrounding suburbs of our location, which is in Schofields (2762)
This is judged on a 20km radius of Schofields. If you live in NSW but are not in the radius please contact us at Foxandpanda@outlook.com to arrange a pick up, if it is possible.
Please note the pick up address will be given once and order has been placed and contact made via email or telephone.
Do you buy comic collections?
Yes, yes we do!
If you would like us to assess your comic collection and purchase it. This will need to be done in person and comics physically inspected! Please do not email us pictures of your comics asking for an estimate. Comics are needed to be physically inspected for damage and condition. Fox and Panda Comics have the right to refuse the purchase.
To arrange an inspection and quote on your collection, please email us at Foxandpanda@outlook.com