Privacy Policy

1. What personal information we collect

We may collect personal information including, but not limited to:

• Your name

• Billing and delivery address

• Email address and phone number

• Order history and purchase details

• Account and login information (if you create an account)

• Communication history (emails, messages, enquiries)

• Marketing preferences (newsletter sign-ups, waitlists, expressions of interest)

• Technical information such as IP address, browser type, device information, and website usage data

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We do not store full payment card details.

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2. How we collect personal information

We collect personal information when you:

• Place an order through our website

• Create an account

• Subscribe to our newsletter or join a waitlist

• Contact us via email, social media, or contact forms

• Participate in promotions, events, or surveys

• Visit or interact with our website (including through cookies and analytics tools)

• Purchase from us in person (now or in the future)

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3. How we use your personal information

We use your personal information to:

• Process and fulfil orders

• Communicate with you about your purchases

• Provide customer support

• Manage accounts, pre-orders, allocations, and waitlists

• Send transactional emails (order confirmations, shipping updates, refunds)

• Send marketing communications if you have opted in

• Improve our website, products, and services

• Meet legal, regulatory, and accounting obligations

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4. Marketing communications

If you opt in, we may send you newsletters, product updates, promotions, or event information.

You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us directly.

We do not sell your personal information to third parties for marketing purposes.

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5. Disclosure of personal information

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Payment processors, such as credit/debit card providers and Buy Now Pay Later services (e.g. Afterpay, PayPal)

• Shipping and fulfilment providers, such as Australia Post and courier services

• Website hosting, e-commerce platforms, and email communication services used to operate our online store and communicate with customers

• Analytics and performance tools used to understand website usage and improve our services

• Professional advisers, including accountants, legal advisers, and insurers

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These third parties are only given access to personal information necessary to perform their services and are expected to handle your information securely and in accordance with applicable privacy laws.

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6. Overseas disclosure

Some third-party service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy standards.

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7. Cookies and website tracking

Our website uses cookies and similar technologies to:

• Enable essential website functionality

• Remember your session and preferences

• Analyse website traffic and performance

• Improve user experience

You can control or disable cookies through your browser settings, however this may affect website functionality.

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8. Storage and security of information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored using secure systems and access is restricted to authorised personnel only.

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9. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated.

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To make a request, please contact us using the details below.

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10. Complaints

If you believe we have breached your privacy rights, please contact us so we can investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.

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12. Contact us

For privacy enquiries, access requests, or complaints, please contact:

Fox and Panda Comics
Email: foxandpanda@outlook.com