Shipping & Handling Information

Shipping Methods and Costs

Shipping costs are calculated at checkout based on your location, order size, and weight. These cost are set by the Australian Post Business Calculator and these preloaded prices have been integrated into our store shipping calculator.

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Our primary shipping provider is Australia Post, though other couriers may be used where appropriate.

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Processing Times

Orders are processed on business days (Monday to Friday).

For in-stock items, we aim to:

• Pick and pack orders within 2–3 business days

• Dispatch orders as soon as possible once packed if not the next business day

During peak periods (sales, conventions, Christmas), processing times may be extended.​

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Saturday processing times

If you place an order on a Thursday evening or Friday. Your order may be picked, packed and dispatched on Saturday. Please note that due to events Thursday evening or Friday orders may be picked, packed and dispatched on Monday.

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Handling Fee

A $2.00 handling fee is applied to every order.

This fee helps cover the materials and labour required to pack your order securely and professionally. It contributes to the cost of:

• Sturdy shipping boxes

• Protective packaging materials (bubble wrap, padding, tape)

• Packing supplies and consumables

• Administrative time spent carefully preparing and dispatching your order

Australia Post shipping charges cover delivery only and do not include the cost of packaging materials or handling. This handling fee allows us to maintain a high standard of packing, helping reduce the risk of damage during transit and ensuring your items arrive in the best possible condition.

We take pride in packing orders the way collectors expect, carefully, securely, and with attention to detail.

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Packaging Standards

At Fox and Panda Comics, packaging isn’t an afterthought it’s ,part of the service.

Every order is packed with care to ensure items arrive safely and in the condition collectors expect.

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How we pack your order

We take multiple steps to protect your items during transit, including:

• Wrapping items in protective materials such as bubble wrap and padding

• Using appropriately sized, sturdy boxes to prevent movement

• Securing contents so items do not shift during transit

• Separating items where required to avoid rubbing, bending, or pressure damage

Our goal is to ensure each item fits correctly within its packaging, minimising the risk of damage while in transit.

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Multiple-package shipments

In some cases, sending all items in a single parcel may increase the risk of damage. Where necessary, we may split an order into multiple packages to ensure items are packed securely and safely.

This may occur when:

• Items are different sizes or shapes

• Additional protection is required

• Weight or space limitations would compromise safe packaging

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We always make this decision with the safety of your items in mind.

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Local Drop Off (if offered)

Local drop off orders must be delivered within a reasonable timeframe after notification.

Uncollected orders may be cancelled or transferred to shipping at the customer’s expense after reasonable attempts to contact the customer are unsuccessful.

 

After 30 days have passed and we have not received any communication from you, Fox and Panda Comics will consider your order abandoned and will return the items back to stock without a refund.

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Pre-Orders & Combined Orders

If your order contains pre-order or back-order items:

• Fulfilment begins once all items are available

• Orders may be split at our discretion (additional shipping charges may apply)

Estimated arrival dates are subject to supplier delays and international shipping factors.

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Delays & Issues regarding the shipping provider

While we take great care packing and dispatching orders, delays after dispatch are outside our control.

If an item is damaged, missing, or fails to ship as expected, we will contact you using the details provided on your order.

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Shipping & Risk

Shipping timeframes are estimates only.

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Risk in goods passes to you once your order has been dispatched. Fox and Panda Comics is not responsible for delays caused by postal or courier services.

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All packages will come with tracked shipping. We however are not responsible for any lost or damaged products while in transit with the postal or courier services.

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International Shipping – New Zealand

We offer international shipping to New Zealand via Australia Post’s standard international service.

Delivery Timeframes

• Estimated delivery: 3–15 business days

• Timeframes apply after our order processing period

• Delivery estimates are provided by Australia Post and may vary due to customs processing, peak periods, or other factors outside our control

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International Shipping – Rest of the World

Shipping to countries outside Australia and New Zealand is currently limited.

• Rest of the World shipping is not enabled at checkout

• Customers may contact us via email to request a manual shipping quote

• Shipping availability and pricing are assessed on a case-by-case basis

Please note:

• We may be unable to ship to certain countries due to carrier restrictions, size, weight, or customs limitations

• Shipping quotes provided manually are subject to availability and carrier approval

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Important International Shipping Information

• International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer

• Fox and Panda Comics is not responsible for delays caused by customs clearance or international postal services

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Questions?

If you have any questions about shipping, order processing or international shipping enquiries, please contact us at:
foxandpanda@outlook.com